Resolved Cannot access cPanel; "An error has ocurred forwarding your sign in" message

[derpx112]

Hello!

My website is down with the message "Apache is functioning normally". I am getting an error after trying to access cPanel: "An error has occurred forwarding your sign in".

Please help me. Thank you!

 

[garrettroyce]

Your last prior website was in 2019. Your account was deleted for inactivity in March. In the future, make sure you log in every 30 days (not once a month). Only logins to https://x10hosting.com/sso/main count. Logins to FTP and the forum do not count. Please do not rely on emails as they can be blocked, sent to junk, or not sent, as was the case earlier.

I'm requesting an admin look into your account for possible restoration.

 

[Anna]

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.

 

[derpx112]

Your last prior website was in 2019. Your account was deleted for inactivity in March. In the future, make sure you log in every 30 days (not once a month). Only logins to https://x10hosting.com/sso/main count. Logins to FTP and the forum do not count. Please do not rely on emails as they can be blocked, sent to junk, or not sent, as was the case earlier.

I'm requesting an admin look into your account for possible restoration.

Thank you Garrett!

 

[derpx112]

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.

Thank you so much! My website and cPanel access have been restored. I will be more diligent logging in to my account in the future. This is a great service and thank you again for going above and beyond to help me.