Resolved Cannot access DirectAdmin

[x10hosting85]

Hi there,

Since the migration from cPanel to DirectAdmin, I haven’t been able to access the settings.

I can login to https://x10hosting.com/sso/main and there is a button there which still says “cPanel”. If I click on that I get redirected to a transfer page which gives an error message:

Sign in Successful

Please standby while transfer you to your web hosting account.

An error has occurred forwarding your sign in. Retry​

If I go to https://x12.x10hosting.com:2222 and try to login there, it says:

Hmm, login details do not seem to be correct. Please try again.​

I think my account hasn’t been migrated properly.

My username is mattachu, and my domain is test.matteaston.net.

Thanks,
Matt

 

[Anna]

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was well outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on December 4th.

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.

 

[x10hosting85]

Thank you.