Cannot connect to FTP

[soumya9212]

I am unable to connect to my site using FTP. I have tried from two different computers and many different clients. FTP to other sites is also working.

Over normal FTP I get a time out,
over SFTP I get an authentication failure

 

[Derek]

Hello, please change your password and the issue should be resolved. Here are the steps: http://x10hosting.com/wiki/How_to_Change_Your_cPanel_Password

 

[Jarryd]

Hello,

As we have not received any replies i am marking this ticket as resolved. If you have any further issues please re-open this ticket or create a new one.