Cannot get in to DirectAdmin
- Thread starter ferran
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It usually helps to provide more information so others can try to help.
like what is your website URL ?
Are you using https://x10hosting.com/sso/login ?
Do you know what server your using ? (like x11 x12 x13 etc)
Do you see any errors or other messages ?
like what is your website URL ?
Are you using https://x10hosting.com/sso/login ?
Do you know what server your using ? (like x11 x12 x13 etc)
Do you see any errors or other messages ?
Sorry for providing such few info. I don't know what server I have assigned. Just can say that I'm using https://x10hosting.com/sso/main , and by pressing 'Open my cPanel' button I get into https://x10hosting.com/sso/main/caf , that shows me :
my domain is ferran.x10host.com
Thank you for your support
my domain is ferran.x10host.com
Thank you for your support
karrx10h
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Reverse IP-lookup shows you're using xo3 server. Also, always you can see this when you login at «https://x10hosting.com/sso/main/» and then, click on «Quick FTP».
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@ ferran
As karrx10h said when you log in using https://x10hosting.com/sso/login
you will see see the quick ftp link, when you click it that opens the details.
you should see something like x15.x10hosting.com (Port 21)
as i said it would be like x11 x12 x13 etc
i checked your link http://ferran.x10host.com/ and it worked for me.
but i see you allow indexes in your .htaccess because i seen a list of files
instead the website showing an index page.
As karrx10h said when you log in using https://x10hosting.com/sso/login
you will see see the quick ftp link, when you click it that opens the details.
you should see something like x15.x10hosting.com (Port 21)
as i said it would be like x11 x12 x13 etc
i checked your link http://ferran.x10host.com/ and it worked for me.
but i see you allow indexes in your .htaccess because i seen a list of files
instead the website showing an index page.
karrx10h
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Interesting. ferran.x10host.com points to 198.91.81.3 and x12.x10hosting.com points to 198.91.81.12.
Well, never mind. So, as you say, you're using the x12 server, try to do the direct login "trick". Simply, go to: "https://x12.x10hosting.com:2222/". Remember: username, not e-mail. The direct login requires username. I think it's "ferran". Well, you know better than anyone.
Another thing. From time to time, you should login with "https://x10hosting.com/sso/login", as this will reset the 30-days-of-inactivity counter. 30 days, I think.
Well, never mind. So, as you say, you're using the x12 server, try to do the direct login "trick". Simply, go to: "https://x12.x10hosting.com:2222/". Remember: username, not e-mail. The direct login requires username. I think it's "ferran". Well, you know better than anyone.
Another thing. From time to time, you should login with "https://x10hosting.com/sso/login", as this will reset the 30-days-of-inactivity counter. 30 days, I think.
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There seem to be an issue with your user profile, I have alerted migration team about it so they can re-apply the transfer package.
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