Resolved Cannot log in to admin panel

[tixilite]

I see this at the top:

We are currently performing migrations and maintenance on our backend systems, logging into the system may periodically be impacted. Please read https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/ for more information.

And when I click "Open cPanel" it just keeps loading forever.

 

[garrettroyce]

Please try clearing your browser cache.

If that doesn't work, please use this link TEMPORARILY. WARNING, IF YOU USE THIS LINK, YOU BYPASS THE X10 LOGIN REQUIREMENT AND YOUR ACCOUNT WILL BE SUSPENDED. Please follow up so we can fix the issue.

https://x12.x10hosting.com:2222

Please check if this link works. This will also give you access in the meanwhile.

 

[tixilite]

Tried it, it doesn't accept my credentials when using that link.

Also, when using the regular "Open cPanel" button it eventually show this:

Sign in Successful
Please standby while transfer you to your web hosting account.




An error has occurred forwarding your sign in. Retry

 

[garrettroyce]

I checked your login log, see this thread: https://x10hosting.com/community/threads/apache-is-functioning-normally.208159/

Requesting admin help.

 

[Anna]

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on December 4th.

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.

 

[tixilite]

Thank you! Will email notifications stop being sent though?

 

[Anna]

Eventually they should start being sent again, but right now that part of the system is kind of halted. The purge in march was manual and not by the automated system normally used for clearing off inactive accounts.

Regardless of email reminders you should keep in mind that the login requirement is there and that emails may fail (they have been reported to be ending up in spam for instance).