Resolved Can't access my account or any Panel

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learn2ea

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Hello Admin, I can't reach my back-end either for hosting account learn2earntrading.x10host.com, it lets me get the back-end login and takes my login credentials but doesn't go anyway, just says click retry and takes me back the back-end login page. please help me. email reply or something please. Thank you in advance, stay safe.
 

garrettroyce

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Your account seems to be in good standing; it was not purged for inactivity.

Please make sure to clear your browser cache, if you haven't done so already. You can enter your login information directly at https://x13.x10hosting.com one time only. Don't keep trying if it doesn't work as your IP will get blacklisted and you'll never get in at all until it's cleared. I don't think this will work, but in the unlikely event it's a browser issue, this will get you in.

I'm requesting an admin review your account. Please hold tight as our staff is limited due to worldwide restrictions at the moment.
 

Anna

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Took a look, and by the looks your account got corrupted in the transfers, DirectAdmin does not fully recognize the user, although it does exist.

Sending this to head admin for re-transfer as that is the best solution in your case.
 

learn2ea

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Thank you and your team for taking the time to look into this problem for me. I'll patiently await to hear from you on what I should do next. Again thank you all in advance. Stay safe.
 

Anna

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The account has now been restored.
 
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