Can't access my site on level

[answer42]

This started when the recent new accounts issue started, and since then I have been unable to access any part of my website or cpanel on the level server, I've cleared both of my caches multiple times, and it's been well over 24 hours since this issue started. It appears that it may not be offline as google analytics shows that my site is getting web traffic, and if I use something like google translate to act as a proxy, it returns a page that seems to be up to date [but for all I know it could be a cached page that google has of my site from right before this issue started]. Every time I try to access any of the pages related to my site, I get a an error page stating that my browser failed to connect to my site. I've gotten this error on every computer I've tried so far. Can someone tell me whats going on?

 

[answer42]

I can't even get to the cpanel user login page. No cPanel, not able to go from the x10hosting site to my cpanel with the open cPanel button or anything.

This is getting really frustrating...

 

[hbazer]

Sounds like your IP address is up on the x10hosting's firewall - if so - a support-staff admin will need to pull it down

What is the URL to your site ?

 

[answer42]

http://answer42.x10.mx

 

[Dead-i]

Please could you PM me your IP address ?

 

[hbazer]

About 16:50 2013-03-05 UTC

At URL http://answer42.x10.mx/ I see --> "A place for me to put ****..." and stuff

I see that URL is on server [ Level ] with a IP of [ 198.91.81.3 ]

Support-staff Admins will need to get you access to your account

Sorry I can not do more to help you

 

[Dead-i]

I have removed your IP address from our system firewall. Normally this can happen due to a lot of invalid cPanel login attempts - are you having issues logging into your cPanel?

 

[answer42]

I have removed your IP address from our system firewall. Normally this can happen due to a lot of invalid cPanel login attempts - are you having issues logging into your cPanel?

Wonderful, thank you very much.

Also, no, I haven't had issues logging in, the closest I came was I couldn't remember the password to one of the emails I created in cPanel, but after 2 wrong guesses I just changed the password.