Can't delete e-mail accounts after domain change

[cenobite321]

Recently I changed my domain name for the third time and I tried to delete in CPanel the e-mail accounts that have the older domain names: cenobite321.pcriot.com and cenobyte321.pcriot.com but after I go to the e-mail section and clicking on "Delete" the following message appears: "Sorry, you do not have access to the domain cenobite321.pcriot.com" and "Sorry, you do not have access to the domain cenobite321.pcriot.com" depending on the e-mail account I try to delete.

Could you please inform me on how to delete these e-mail accounts?

Thank you.

-Cenobite321

Hosting Type -Ad-Free

Account ID -MFA0867007955

Username -byte321

Domain -clubdoom.pcriot.com

Server -Lotus.x10

Creation Date -2:30pm sun, feb 24 2008

Package -adfree-adfree-doubleall2

Advertisement -Not Required

Disk Space -4096M allotted

Bandwidth -40000M allotted

PHP Version -5.2.8 Version 1 - Basic

 

[adamparkzer]

Hi cenobite321,

Please change your domain name back to what it used to be, then delete the email accounts. Afterward, change your domain name again to the new one that you want.

- Adam

 

[cenobite321]

Thanks for the answer but unfortunately after changing my domain back to cenobite321.pcriot.com I can't see the e-mail accounts that were there:

membership@cenobite.pcriot.com
zombie@cenobite321.pcriot.com

and therefore I can't delete them. Strangely CPanel still lists that I have 4 e-mail accounts, that must be those two and the ones of another domain (notice the y in cenobyte) that are still listed in the e-mail section:

membership@cenobyte321.pcriot.com
zombie@cenobyte321.pcriot.com

What I want is to delete all four of them.

Another thing I have tried is to "force" in the email section to show the accounts with the domain cenobite321.pcriot.com using the following url:

http://cenobite321.pcriot.com:2082/frontend/x3/mail/pops.html?domain=cenobite321.pcriot.com

but it throws the following error:

There are no email accounts configured for this domain(cenobite321.pcriot.com).

I hope you could help me out with this issue.

Thanks a lot.

 

[cenobite321]

Sorry for bumping this thread, but I would like to know if there is a solution for this.

Thanks.

 

[Jarryd]

Hello, i am going to escalate this thread to the ticket system as this is a known issue, an admin should reply shortly.