Hey all. I am trying to install a website script/package..using a simple archive/installer.php setup. On the installer page it asks for the db name/the hostname/password/db user. I have given all the correct information and gave the user full permissions in the control panel. Every time I try to test the connection on the installer.php page it says it cant connect to the database. I have tried everything...I have seen that there are quite a few connection issues with the free hosting so could this be why I'm having trouble?
Cant install website, installer cant find mysql database.
- Thread starter dunebigx
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Ok, so someone else in the forum gets a response but I don't? I also just signed up for a premium account and got no email. I know it's late but if someone else can get a response on here could I get the something as well? The other user was responded to by a staff member 20 minutes after I made this post. The sql db is STILL down on the free server as well, and I have no details about my paid credentials to log in. Got the call, entered the code...no confirmation email or anything. i also used the same email as my free account.
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Hi dunebigx,
Sorry for the delay in a response. I took a look at your WordPress installation, and it looks like that your wp-config.php file has the default database settings in. Please could you edit your wp-config.php file to use the database you setup in your cPanel and try again?
As for the issue in setting up a Premium account, please could you contact our dedicated x10Premium staff about that and they'll be happy to help. You can create a support ticket within your client area (if you are at that stage yet) or email sales@x10premium.com. We have the confirmation system in place purely to prevent fraud.
Thank you,
Sorry for the delay in a response. I took a look at your WordPress installation, and it looks like that your wp-config.php file has the default database settings in. Please could you edit your wp-config.php file to use the database you setup in your cPanel and try again?
As for the issue in setting up a Premium account, please could you contact our dedicated x10Premium staff about that and they'll be happy to help. You can create a support ticket within your client area (if you are at that stage yet) or email sales@x10premium.com. We have the confirmation system in place purely to prevent fraud.
Thank you,
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