Can't Link Forum Account

[dennisg4]

Hi I am currently using this forum account and I can't link it to my account. When ever I use the account linker under my hosting account, it either says that my email address is already in use in the forums or that my email doesn't match the forum account's email. This forum account isn't currently linked so Im guessing thats probably why the link swap tool isn't working. I have been warned of suspension and would like to get back to work soon so please help.
-Thanks

Hosting Account: crntech.elementfx.com
Forum Account: dennisg4

 

[Anna]

To be able to link up, you need to login to account panel using the e-mail attached to your hosting account (densht [at] gmail.com) as user name and the cPanel password, is this how you try to do it?

Is that the e-mail you would like to use in the end? If so i can change the e-mail in the forums to see if that sorts it.

 

[dennisg4]

I always log into the Account Management Panel with that email and it works fine to log in. Yes that is the email i will be using in the end. And to be more specific the exact error im getting is:

Sorry, the forum account supplied is currently unavaliable for a swap. The email address under the vBulletin account dennisg4 must match the contact email
address under the client account with forum account linked. Please contact support if you need help resolving this error. (EC_MISMATCH)

I think it would probably less of a hassle if this forum account could just be deleted and then i could make a new one in the management panel.

 

[Anna]

Yeah, I understand your point, however just deleting it in the forums would not work, as there's also a client account ID attached to it, so it would leave the backend a bit messy if we did that (leaving a client ID without an actual user). With the swap, those things are automatically cleaned up.

I have sorted the e-mail for your forum account, it didn't have the same as was listed under the client ID for it.

 

[dennisg4]

Thanks I have got the forum account linked but the emails are a little messed up. It said that my email for both the hosting and the forums was rahuldanand [at] hotmail.com. I was able to fix the forum email but not the management panel email:

The email address supplied is already in use.

 

[Anna]

I have sorted the e-mail.

Seem the system cleanup is not done at the moment of swap, but rather periodically.

 

[dennisg4]

Many thanks for your time, everything works now:smile: