Can't log in to cpanel

[nypl997453]

There are two buttons on my hosting account page. One allows me to log in to cpanel, the other allows me to log into webmail. but whether I click on the first one or the second, my browser cannot display the page. Why?

 

[Anna]

what address does it show in the address bar of your browser after clicking? Those buttons should basically be fancy links with login parameters sent along.

 

[nypl997453]

The address after I clicked on "Login to Cpanel" is https://starka.x10hosting.com:2083/login/

The other one for "Login to Webmail" is https://starka.x10hosting.com:2096/

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I found out my problem: I have a remote firewall that's blocking port 2083. Thanks for your help!

 

[Brandon]

No problem, thanks for using x10Hosting.