Can't retrieve account informations error HELP ME!

Discussion in 'Free Hosting' started by josephilipraja, Nov 10, 2007.

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  1. josephilipraja

    josephilipraja New Member

    Hello there!:happysad:

    When i tried to login to my account i get this responce

    "An Error Has Occurred:rant2:
    Although you've logged in successfully, there was an error retrieving your account's hosting type from the backend system.
    Please post on our forums to seek support on this issue."

    So here i am.. please help me.... :dunno:

    my account details..

    my forum id : josephilipraja
    Username: kcym
    Password: ############ I THING YOU DONT NEED THIS :cool:
    Hosting Package: Advanced

    waiting for your reply... :naughty:
  2. iJoel

    iJoel New Member

    Same things been happening to me all day. Can't log in.
  3. KzarE

    KzarE New Member

    Yes, this is happening to me as well. Also, according to the "Server Checker" ( my server name cannot be acquired, however when I check the debug IP it returns ( it's near identical to the paid server IP seen here.

    I have a sneaking suspicion (and correct me if I'm wrong here, which I probably am) that it's registered me (ad enhanced plan) to the paid server with the ad-enhanced plan type, causing the PHP to confuse what my account actually is.

    Getting this error with both cPanel access and the login to, although I signed up with the suffix

    To be bluntly honest with you, I'm not satisfied with the service in comparison to other free hosts, as I waited close to 48 hours for the final activation email, however I am probably going to stay with you until this issue is resolved since you're one of the only free hosts that nobody I know has given any criticism/bad feedback about.

    Thanks in advance for any resolution to this problem.
  4. matfor1

    matfor1 New Member

    I too was way too quick to make a snap judgement about x10's faults - but believe me buddy, hang in there and be patient/polite - they WILL sort it.

    I'm getting a "whoops, there was a problem..." error, which is different, but kinda similar, and (possibly) related, maybe.

    Your error appears to be a site-wide issue, and maybe it'd be worth coming back later in the day and the chances are there will be a full explanation.

    EDIT: PS, who the **** else gives upto 2500Mb free space?? Lol!
    Last edited: Nov 10, 2007
  5. KzarE

    KzarE New Member

    I don't mean to sound like I'm advertising but gives 20gb o_O
    But they use LayeredPanel (which i hate) and I have had a lot of problems with them in the past.
  6. GamingX

    GamingX Executive Team

  7. josephilipraja

    josephilipraja New Member

    Sorry man the problem still exists...:dunno:

    Let me explain the problem :

    my forum id is : josephilipraja

    I created Ist :
    and used a redirect link
    and i used the forum id josephilipraja in it.:happysad:

    Now I created :
    and i used the forum id josephilipraja again..:biggrin:

    now when i tried to login it says can't retrieve the account information..
    is this due to creation of two accounts with same forum id?? remember you have to use forum id to log in to your accout in free hosting plans.. Is this the problem?? If it is... is there any solution??

    The second ( is not important can i delete it and use my old account properly??

    PLEASE HELP!!!:dunno:
  8. Chris73

    Chris73 New Member

    You can't have multiple accounts first of all. I will delete the second account. Please do not create multiple accounts. Doing so could result in 7 day suspension and or possible termination of both accounts.

    I will need to know if the second account was adfree or adenhanced?
    Last edited: Nov 10, 2007
  9. josephilipraja

    josephilipraja New Member

    First of all I'm really sorry... I dont know that creating multiple account is illegal..!!:dunno: really sorry for that...:biggrin:

    my second account is advance - ad-enhanced account.. (with textual ads)

    can you please delete it??:happysad: I won't repeat it...:biggrin:

  10. Corey

    Corey I Break Things Staff Member

    Please forward me your welcome Email to corey[@] . You were just unlucky and signed up at a bad time ;). If you send me the Email I will figure out what happened with your account.

    I need your previous hosting user name so I can relink it to your forum account.

  11. KzarE

    KzarE New Member

    I forwarded the welcome email off to you Corey. Thanks for your help with this.
  12. josephilipraja

    josephilipraja New Member

    HERE I AM ...

    this include mail i recieved..

    Congratulations, your x10Hosting Ad-Enhanced hosting account has been successfully created.
    Your account details are as follows:
    Username: rajasoft
    Password: ################
    Hosting Package: Advanced
  13. Corey

    Corey I Break Things Staff Member

    Should be all set now.
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