Support is only done in English at this time.
I am however guessing that you have login issues to the hosting control panel, I did find, and remove, your IP from the firewall.
You were blocked due to "Failed FTP login".
Please note that the FTP user is what you see in the control panel as ****** @ x15 (where ****** is the username), the password would be what you set when you created the service (domain). You can also change the password for this from within the control panel, just click the service name and use the change password feature on the service information page.