cPanel issue

[certiplat]

I can not use my id/pw to enter cPanel, http://stoli.x10hosting.com:2083

In addition, the original domain name setup is gone. So everything become strange.

Pls help me to solve this issue.

my account is certiplat@gmail.com

 

[Derek]

Have you tried http://tutorials.x10.mx/updatepassword.html

 

[Anna]

Hello,

I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations.

I'll close this ticket, you can re-open it by clicking "Administrative" if the account is not back in working order in 24 hours.