Cpanel refuses to login

[fspaint]

Hi,

Having problems getting into Cpanel on Starka. Refuses to login on my account.

Site:- Rnhvirtual.exofire.net
server:- starka
login:- rnhv2

Any idea why this is happening?

Jon

 

[masshuu]

Can you try resetting your password here:
https://x10hosting.com/control/?account&password
A side effect of the manual unsuspension is sometimes it doesn't fix passwords.

 

[fspaint]

I've tried that and I still get a Login Attempt Failed! message. It also seems that I have -49mb of 0 mb space used for some reason. Any idea why :S

Jon

 

[masshuu]

I'll see if i can get an admin to look into it then. I did what they told me

 

[Anna]

Hello,

Could you try logging in now? Seem the system failed to fully unsuspend your account, this also means that your last password update likely was not carried over to the cPanel account, you may need to re-do that process.

 

[fspaint]

Hi,

Nope, still not working. Still getting a Login Attempt Failed! message.

Jon

 

[Anna]

See PM.