Domain Name Change

[createdhorror80]

I was wondering if I could get a domain name change?
Currently, the domain is ronnie.x10.mx and I would like this to be changed to ibenifty.x10.mx

If this possible, that would be wonderful! If not, I understand and it's not a huge deal.


Thank you for your time.

 

[Anna]

It is indeed possible to get a domain change, but you need to post the request from the forum account that is attached to your hosting account to confirm you as the owner of that account before we can proceed with changing the domain.

If you do not know what forum account is attached to the hosting you can see information, and if you wish change the linked forum account, if you login to the portal and go to "Get Support" -> "Visit Forums". This will provide you with information about currently linked forum account as well as give you an option to switch to another existing forum account

Please post back from the attached account to confirm you own the account before we change the domain.

 

[createdhorror80]

The hosting account should now be linked to this forum account.

 

[Anna]

Unfortunately that appears to not be the case, I have sent a message to an admin with backend access to that part of our system to take a look at why linking doesn't really work as they should.

I do see a forum account linked with that domain however, which should have the same password as you use for the portal, so if you please could login with that instead and confirm, the forum account linked is: realmdeg

 

[realmdeg]

Done as requested. I had no idea an account was associated but according to the portal I linked the other forum account with the domain.

 

[Anna]

Done as requested. I had no idea an account was associated but according to the portal I linked the other forum account with the domain.

Yea, I don't doubt that, seem something is not working right with linking, I have notified admins about that. All hosting accounts are created with an attached forum account to use for support, the page where you have the option to link should also have told you that there is an already linked account, which you are now using.
I have put in the domain change to the system, you should see it shortly in your portal, but note that there may take a couple hours (worst case up to 48 hours) before the domain works properly, commonly however it is rather fast.

 

[realmdeg]

Thank you for all your help!