domain url not reaching home page

[jeanie]

hello; i have set up my account to use my own domain (bclodge.co.uk) - instead of a subdomain (jeanmunro.x10hosting.com); i have set up the x10hosting name servers with my domain registrar; `ping' reveals that my requests are arriving at the x10hosting name servers; but then there seems to be a blockage, preventing me from seeing my home page in my browser; there was no trouble in seeing the page before i had set the url to my domain name; please help

 

[Zubair]

Have you change the domain from ACP or park the domain in cpanel???

 

[jeanie]

Have you change the domain from ACP or park the domain in cpanel???

acp

 

[Zubair]

In ACP select x10hosting subdomain as your main domain. e.g jeanmunro.x10hosting.com

and park your domain in cpanel by clicking on park domain option..

This will work faster

 

[Anna]

they should work equally fast, in both cases it's a matter of changes to the dns records..

Changes to dns can take up to 48 hours to fully propagate.

I look up on your domains reveals the wrong name servers, they are set as ns.123-reg.co.uk and ns2.123-reg.co.uk, please double check with your registrar. If they are indeed set to ours it may simply be a matter of propagation time.

I saw that you have your main domain set to a .x10hosting.com sub domain, so I'll assume you decided to park it instead?

 

[jeanie]

on boss' advice, i have restored the subdomain and parked my own;

i was aware of the 48-hours dns propagation time, which is why i was curious about the result of `ping bclodge.co.uk'; it was reaching the x10hosting name server, which suggests that i have set things up well; but then the name server is keeping hold of the request, rather than passing it on to the web server (or whatever is supposed to happen next);

as for the 123-reg name servers, they never caused a problem with my previous host; they pointed at the host's name servers and everything was sweet;

thanks for your responses so far; if you have any other ideas, please pass them on
Edit:
having been using the name server ip addresses given at http://support.x10hosting.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=2 until now, i have changed to using the name server dns names given on the same page; perhaps this will help, since the name server dns names no longer correspond to the same ip addresses

 

[descalzo]

http://www.123-reg.co.uk/order?action=whois&page=whois&domain=bclodge.co.uk

Domain name:
bclodge.co.uk


Name servers:
ns.123-reg.co.uk
ns2.123-reg.co.uk

... here is the nslookup result for bclodge.co.uk from server ns.123-reg.co.uk, querytype=ANY :
DNS server handling your query: ns.123-reg.co.uk
DNS server's address: 212.67.202.2#53

Non-authoritative answer:
bclodge.co.uk canonical name = ns2.x10hosting.com.
bclodge.co.uk canonical name = ns1.x10hosting.com.

I think there are a couple of sources of your problem.

 

[jeanie]

having seen descalzo use the `nslookup' tool and then tried it myself, i have managed to see my site using my domain name; i have now set my domain's name servers accordingly; i think the name servers of my previous host must have been configured to handle http requests, whereas these name servers have not;

thanks for all replies