Resolved Error 522: connection timed out

[baybisc5]

Hi cannot connect to my website (www.baybiscuits.co.uk) I get an error 522: connection timed out. I am using cloudflare and they say contact host as the problem is normally with the connection between cloudflare and host.

Ian

 

[Anna]

As you may know, we did some server migrations in December and January, as announced here: https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/

This also lead to new IP addresses for the servers, for your server that is: 198.91.81.13

The old servers have now been taken offline and decommissioned, so if you didn't update the A record on CloudFlares nameservers prior, the site would appear to be offline. The solution is to update the A record.

 

[baybisc5]

Hi Anna
Thanksfor the info and reply. Website now seems to load but I'm getting the following errors at the top of page.

Warning: fopen(/home/baybisc5/storage/logs/openbay.log): failed to open stream: No such file or directory in /home/baybisc5/domains/baybiscuits.x10.bz/public_html/system/library/log.php on line 22Warning: fopen(/home/baybisc5/storage/logs/openbay.log): failed to open stream: No such file or directory in /home/baybisc5/domains/baybiscuits.x10.bz/public_html/system/library/log.php on line 22Warning: fclose() expects parameter 1 to be resource, boolean given in /home/baybisc5/domains/baybiscuits.x10.bz/public_html/system/library/log.php on line 39Warning: fopen(/home/baybisc5/storage/logs/error.log): failed to open stream: No such file or directory in /home/baybisc5/domains/baybiscuits.x10.bz/public_html/system/library/log.php on line 22

Any ideas?

Thanks

 

[Anna]

Yeah, that relates to paths being different then with cPanel.

I have corrected the paths in your configurations as well as created the logs folder where the system was looking for it.

 

[baybisc5]

Hi Anna
Thanks for that.
I know this is a BIG shot in the dark but is there anyway I can get a back up from the previous server (x02 I think). I hadn't made a backup of the mysql database recently and lost alot of customer data.

 

[Anna]

The information I have is that every account on the old servers would have been packaged up and put on a separate server for safekeeping, this is however something I don't currently have access too (I have asked head admin about that part).

From our point of view, the easiest solution would be wipe the current DA account and re-apply the one from backups, I'm guessing you didn't really do any file edits after the migration was completed? Solving the error you had initially is easy so I can either do it again or just instruct you as to what I did.

 

[baybisc5]

Hi Anna
The instructions how to do it would be great. I ideally want a back up from yesterday because since covid-19 we have been getting alot of traffic and business daily.

 

[Anna]

The backup would be from shortly before the servers were taken offline. At least that's what was said when I was informed about the plans, run a packaging script to archive each account into a transfer package, then decommission the server, might be a couple hours between the two though.

As for what I did on your account, I opened the file: /domains/YOUR_DOMAIN/public_html/config.php

and made sure the path for application, system and image was as: /home/USER/domains/YOUR_DOMAIN/public_html/THE_RESPECTIVE_FOLDER
As comparison it was previously: /home/USER/public_html/THE_RESPECTIVE_FOLDER

So basically you need to edit the path up until /public_html/

Then I went into /storage/ (located in your account root) and created the folder "logs" as that would be what this line points to: define('DIR_LOGS', DIR_STORAGE . 'logs/');
https://x13.x10hosting.com:2222/use...ins/baybiscuits.x10.bz/public_html/config.php

 

[Anna]

The fresh backup from the old server have now been used for re-transfer of your account.

You will need to change the php version again and apply the changes I wrote about.

 

[baybisc5]

Hi Anna
Sorry to bother you but I cannot log into the backend of my site now (the directadmin bit) so allow me to try and change the PHP or valves you suggested.

Can you help

Regards
Ian

 

[baybisc5]

just to add getting the same as some other users.

This site can’t be reached
x13.x10hosting.com took too long to respond.

Try:

• Checking the connection
• Checking the proxy and the firewall
• Running Windows Network Diagnostics

ERR_CONNECTION_TIMED_OUT

thanks

 

[garrettroyce]

It looks like x13 is running normally. Are you able to log in to DirectAdmin now?

 

[Anna]

Your IP was blocked in the firewall for too many failed login attempts.

I have removed the IP and you should now be able to login properly

 

[baybisc5]

Thanks. Everything seems to be working again. Stay safe. We all need helpful people like you lot at this time.