And I appreciate your volunteer service. But, here's the problem. x10hosting uses free hosting as a way to create paying clients. Up until last night, I had every intention of becoming a paid customer next month. But, from my viewpoint, if something is done half-ass when it's meant to entice new paying clients, then there's nothing showing me that I can trust putting my money into x10hosting.
This has been going on for many hours and not one person was able to take 5 minutes to post an announcement letting clients know that the issue has been acknowledged and being worked on? Terrible customer service.. free or not. Instead they wait for a volunteer that has to take the heat? (which, by the way, I recognize none of this is under your control, you're just the representative being 'sacrificed to the wolves').
Now, after all this downtime, the only response we get is: There is no ETA. And no explanation.
In any problem, the first two things people want to know is "what happened" and "how long till it's fixed".. that's it. If you have those two answers, you appease the masses, even if it takes a week to fix.
