I'm not really sure how an escalated support ticket is handled other than first in. I also understand that X10 folks are really busy but when someone responds to an escalated ticket please follow through. I had a ticket escalated on the 8th and got a response on the 12th saying something had been done and to see if things were fixed, they were not. I got another response on the 12th from someone else. In this instance I had already done the suggestion way back when cossacks was migrated to fris so this suggestion had no effect because I can not log into cpanel even with a password change. My site was working fine after the migration and then for some reason it gets suspended for high resource usage and now I'm in limbo. If it can't be fixed tell me to delete my account and I'll start over. Just tell me something.
Escalated Support Tickets
- Thread starter jpr28056
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mattblog
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The x10hosing servers are having a tough time with Cpanel as there are specific restrictions that hold the Cpanel from hosting so much information. With 10s of thousands of people on the servers and sometimes 1000's joining each day, it can be hard for Cpanel to manage all of these and some users are being locked out because of so. X10hosting is very busy with this situation. This may or may not be the issue you are having but regardless, x10hosting is particularly more busy than ever at the moment and will continue to be so until Cpanel can cooperate.
just thought to shine some light on this
Matt,
just thought to shine some light on this
Matt,
I understand what you're saying and I sympathize with the issue. But what I'm saying is that two different x10 account managers have done things on my ticket, one saying he had done something to try and fix the issue and the other going back to the MySQL issue. The only thing that changed was instead of getting the suspended screen when trying to go to my site I get "link can not be established." Like I said in my original post, if it is going to have to wait for the migration back, just tell me that. Don't leave me hanging.
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I have read Corey's explanation of what's going on and that's kind of what I'm getting at. If my issue was due to that, tell me to wait. My site was working fine until it got suspended for high resource usage. As I said in my thread that got escalated, I'm not running a wordpress site with a bunch of add ons. Its a prestashop store with basic images added.
I've been unemployed for 2 years and was just starting to get sales and traffic from the site. If I could have afforded to go with paid I would have but everything goes into the pens I make. Like I said before, I just don't want to be left hanging on what to do. Account managers looked at the support ticket and tried something and then just went away.
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As you may know support section is closed right now, also since work is done on all servers, there'll be nothing any account manager or other staff members can do until your server is back online.
If there still is an issue at that point, we'll take it from there, but everything should be back in order then
If there still is an issue at that point, we'll take it from there, but everything should be back in order then