Forgot Password not working - email never received

nextonx1

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About a month ago I noticed my site was down alongside the new login message requiring a password reset. I could see from the forum that issues were ongoing so I decided to wait and see if the problems would resolve without adding to the support threads.
The site is back up and running (thank you) however I still can't password reset (the email is never received) and gain access to the admin area.
 

Anna

I am just me
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About a month ago I noticed my site was down alongside the new login message requiring a password reset. I could see from the forum that issues were ongoing so I decided to wait and see if the problems would resolve without adding to the support threads.
The site is back up and running (thank you) however I still can't password reset (the email is never received) and gain access to the admin area.
I'm sorry this got overlooked.
There was an error with the account in the new backend, I have corrected this.
Can you please try to reset the password now?
 
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