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All agents are currently assisting other guests. You are number 2 in the queue. Thank you for waiting.
All agents are currently assisting other guests. You are number 2 in the queue. Thank you for waiting.
All agents are currently assisting other guests. You are number 2 in the queue. Thank you for waiting.
You are now chatting with 'Tom'
Your Ticket ID for this chat is *********
Tom: Thank you for contacting ZoneAlarm Customer Service. How may I help you today?
Daniel : Hello, I'm trying to get my free copy of Zomealarm, and I found that I need a credit card. I'm talking about this page:
http://download.zonealarm.com/bin/free/sum/index.html?cid=E200059
Daniel : my issue is that I don't have one
Tom: You can use the link below then, it will not ask for that:
Tom: download.zonealarm.com/bin/free/sum/index.html
Daniel : ok got the page up, click on download now?
Tom: Yes.
Daniel : ok, all good, going through the check out now
Tom: Is there anything else I can assist you with today?
Daniel : yes, I just got a page asking for credit card details
Tom: Yes, I see that is being required again.
Tom: It was turned off earlier today becuase of some problems we saw. the issue is resolved so you would need a credit card.
Daniel : Why is it like that? Can't you do it on IP address or something like that?
Tom: No, it does require a credit card.
Tom: That is just to verify that you are a real person.
Daniel : And what make it more sad that you can't use paypal or anything like that prove that your a real person. I'm sorry to say this, but I was hoping to try out your software again afer some bad experience, and yet I felt that this is a let down.
Daniel : I know it not your fault, but I was giving you guy a second chance, and give your software a second chance
Tom: I will be right with you.
Tom: It does require a credit card, sorry.
Tom: Is there anything else I can assist you with today?
DanieL: no, all I wanted is to give you guys a second chance, but since I need a credit card, that leave me and 1000's of others out. It look like I will pick a different vendor to look after my secturity
