Ftp login

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newer69

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Hello Everyone,

I have face a problem about login my domain through ftp client(smartftp).
I can login to my cpanel by cpanel user and pass. But i can't login through
ftp with the same info(user and pass)

mydomain:http://mydomain.x10hosting.com

i give the following info when login through ftp.

server/host: http://ftp.mydomain.x10hosting.com
user: cpanel user name
pass: cpanel password.

But i can't login. smart ftp through me the message below,

[15:30:24] SmartFTP v3.0.1023.4
[15:30:26] Resolving host name "ftp.itlook.x10hosting.com"
[15:30:27] Connecting to 216.245.205.66 Port: 21
[15:30:27] Connected to ftp.itlook.x10hosting.com.
[15:30:29] 220---------- Welcome to Pure-FTPd [TLS] ----------
[15:30:29] 220-You are user number 9 of 50 allowed.
[15:30:29] 220-Local time is now 04:30. Server port: 21.
[15:30:29] 220-This is a private system - No anonymous login
[15:30:29] 220-IPv6 connections are also welcome on this server.
[15:30:29] 220 You will be disconnected after 15 minutes of inactivity.
[15:30:29] USER thought
[15:30:30] 331 User thought OK. Password required
[15:30:30] PASS (hidden)
[15:30:31] 530 Login authentication failed
[15:30:31] Active Help: http://www.smartftp.com/support/kb/51
[15:30:31] QUIT
[15:30:36] 221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
[15:30:36] 221 Logout.
[15:30:36] An existing connection was forcibly closed by the remote host.
[15:30:36] Connect failed. Waiting to retry (30s)...
[15:30:36] Client closed the connection.

Can anyone give me any suggestion how can i overcome this problem.

Thank you all.
 
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Anna

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try without the ftp in the beginning of your domain, I've always used the domain as it is without the ftp, in your case that means using: itlook.x10hosting.com as address
 

tadueszkwasniewski

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I'd say to double-check the username and password - just as the KB article tells you too, but it could also be the Chopin server having problems :/
 
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