gomarc

[ata.online]

Hi,
I can't seem to access the status of my ticket which has opened. Also, referring to my query here:
http://forums.x10hosting.com/free-hosting/104532-cpanel-full-backup-tar-gz-format.html
Gomarc mentioned the following:

'Free hosting accounts have the cPanel Backup Wizard disabled right now, so you cant use the wizard to restore your files, but don’t worry, you can still restore manually from a full backup.
Start by transferring the public_html directory of your backup to the same directory on your hosting.
If you have databases, probably they are in the mysql folder of your backup in *.sql format. These can be imported using phpMyAdmin in cPanel.'

The problem i have is difficulty transferring the public_html directory of my backup to the same directory on your hosting.
The file is in tar.gz format and not .zip file. I can't even access the public_html file. Is there a way to rename the file as zip so that i can download it on to hard disk and then upload it. Thanks.

 

[galaxyAbstractor]

Have you tried to login to the support suit with your forum login info? I escalated it because it needs an admins attention, as they have to restore the backup

 

[Sharky]

You can use 7-zip to extract the contents of the .tar.gz file (I think 7-zip presents it as a .tar file in a .gz file, so you have to right click on it, then Open Inside... but only if it has one .tar file -- don't worry, this will make sense when you do it!) , then once you've extracted the files, recompress to a .zip and upload (then I guess you've figured out how to unzip on the server, through cPanel, right?)

http://www.7-zip.org/

 

[ata.online]

Have you tried to login to the support suit with your forum login info? I escalated it because it needs an admins attention, as they have to restore the backup

Yes, i did try but got the following message:

Fatal error: ERROR: You do not have access to this Ticket. in /home/support/public_html/modules/tickets/client_tickets.php on line 172

 

[galaxyAbstractor]

Yes, i did try but got the following message:

Fatal error: ERROR: You do not have access to this Ticket. in /home/support/public_html/modules/tickets/client_tickets.php on line 172

*admin notified about it*

 

[ata.online]

Thanks Sharky for the info.

I've managed to extract files and download it and change to .zip file. Now i just need to upload it to server. I tried using FileZilla to connect to x10hosting server but cannot due to server error message.
I am trying to upload file using file manage in cpanelr which seems to take ages, but still persevering..
Edit:
i assumed by now if i convert my .tar file to .zip it would be a breeze to upload. Yet it doesn't seem to upload via both Filezila or file manager. Any clues, thanks.
Edit:
i assumed by now if i convert my .tar file to .zip it would be a breeze to upload. Yet it doesn't seem to upload via both Filezila or file manager. Any clues, thanks.