Resolved HELP!! Can’t Access Control Panel Backend For Website or Website Itself!

[cvproduc]

I'm unable to access my website. I think that the migration of my site got messed up. I can't access the front end or the back end of the website. When navigating to my website located at the domain http://cvproductions.x10host.com I get the "Apache is functioning normally" message instead of my website. I also can’t access my control panel to edit my website. When clicking on the Open CPanel button, it brings me to a page that says
Sign in Successful
Please standby while transfer you to your web hosting account.

An error has occurred forwarding your sign in. Retry

Can you please help me with the problem? Thanks in advance.

Domain: http://cvproductions.x10host.com

 

[Anna]

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not adviced.

Two weeks ago, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was well outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on December 13th.

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Thursday last week, though we extended it a little bit extra.

It does look like the package is not currently on the server for me to access, a backup should still be available, just not where I can easily access it. I will ask kindly if the head admin can move it over for me though.

 

[cvproduc]

Ok Thanks.

Please keep me updated.

 

[Anna]

Restore is running for your account now and the account should be good to go in a few minutes.

 

[cvproduc]

All set.

You are the best. Thank you for all your help.