Hi Support Team

[Jose Magsino]

Hi,
I cant logged on to the http://x10hosting.com/login.php? using my forum account "Jose Magsino". Pls check and also my site is gone ..i can only see the control panel index.html . (http://kadjo.org).

Thanks you for letting us share your webspace to us and thanks for giving attention to this issue i posted.

More power to you all.

Jose Magsino

 

[jtwhite]

Please try to reset your password here: http://forums.x10hosting.com/login.php?do=lostpw

 

[adamparkzer]

Hi,
I cant logged on to the http://x10hosting.com/login.php? using my forum account "Jose Magsino". Pls check and also my site is gone ..i can only see the control panel index.html . (http://kadjo.org).

Thanks you for letting us share your webspace to us and thanks for giving attention to this issue i posted.

More power to you all.

Jose Magsino

Seeing as you were successfully able to log in to the forums to make this post, I'm pretty sure you know your password.

What exactly is the error message you are receiving when you try to log in to your Account Manager?

 

[Jose Magsino]

I think i dont need a password resetting as I can post here on forum.. What i just dont understand is the account manager keep saying that :


Welcome to the x10Hosting account management panel. You can manage all aspects of your free hosting account by logging in below. Be sure to use your forum user name and password to login. If you have issues logging in please open a ticket support ticket at our help desk. If you are a paid hosting customer please use the premium support area at http://clients.x10hosting.com.
The forum account you are logging into does not have an existing link to an x10Hosting hosting account.

Please be sure you are using the correct account to access x10Hosting's account management system. You should be using the forum account that you provided during the hosting account signup process. If you are not, this error is most likely the result.

If you have successfully logged into the account system in the past, this error may be the result of the hosting account no longer existing. If you have not accessed your x10Hosting account in an extended period of time, it may have been terminated with our inactivity policy.

If you've recently signed up to find that your account errored during creation, and you selected to "reattempt" or "cancel" your account signup, you will see this message until you sign up for an account again.

To receive a definite answer regarding the status of your account, open a support ticket at: http://support.x10hosting.com



is it because of the above paragraph? :

If you have successfully logged into the account system in the past, this error may be the result of the hosting account no longer existing. If you have not accessed your x10Hosting account in an extended period of time, it may have been terminated with our inactivity policy.


how will the account reactivated?

...

Wait...I missed to quote this one:

The forum account you are logging into does not have an existing link to an x10Hosting hosting account.

If this is the case please give me an account with a link to X10Hosting hosting account. I can re upload my webpage though..thanks

 

[leafypiggy]

I am escalating this to a support ticket. They will be able to assist you.

Reason: account unlinked.