how do I login to control panel?

[najinx10]

Hello,

I'm able to login to my x10 account as usual through: https://x10hosting.com/login

Then, when I try to login to my C Panel, I'm redirected to:

https://x12.x10hosting.com:2222/

The same username/password combo doesn't work. I don't remember setting specific login details for the c panel and there's no option to reset my username /password.

Do you have any advice? Thanks in advance!

 

[spacresx]

in some cases you can login to https://x12.x10hosting.com:2222/
using your forum credentials because the 2 different logins.
(1 can handle email addresses and 1 cant,)
but remember if this works for you dont use this login to prevent account suspension,
to avoid suspension for the 30 day requirement you must use https://x10hosting.com/login

 

[najinx10]

in some cases you can login to https://x12.x10hosting.com:2222/
using your forum credentials because the 2 different logins.
(1 can handle email addresses and 1 cant,)
but remember if this works for you dont use this login to prevent account suspension,
to avoid suspension for the 30 day requirement you must use https://x10hosting.com/login

Thanks for the reply. I tried using my forum credentials with a username (not email address) at https://x12.x10hosting.com:2222/ and unfortunately this didn't work.
It now also says my IP has been blacklisted for excessive failed login attempts .
Is there a way to reset my credentials and start from scratch?

 

[spacresx]

if it shows your ip as blacklisted then a staff member will need to be notified.
i can try to notify one to review your post but it might be a few days for a reply.
im not able to do it myself but i will send them a note..

 

[najinx10]

if it shows your ip as blacklisted then a staff member will need to be notified.
i can try to notify one to review your post but it might be a few days for a reply.
im not able to do it myself but i will send them a note..

Thanks so much. It'd be much appreciated if you could flag a staff member about the blacklist. I can wait a few days np. Thanks again.

 

[Eric S]

Hello,

I removed the blacklist.

However, I am unable to reproduce the issue you are having as I am able to click the "control panel" link inside your clients dashboard at https://x10hosting.com/panel/ without any issues.

Can you maybe attempt to login to this via a different browser and make sure pop-ups are allowed? You may need to try without any plugins so in a private / incognito window as well.

 

[najinx10]

Hello,

I removed the blacklist.

However, I am unable to reproduce the issue you are having as I am able to click the "control panel" link inside your clients dashboard at https://x10hosting.com/panel/ without any issues.

Can you maybe attempt to login to this via a different browser and make sure pop-ups are allowed? You may need to try without any plugins so in a private / incognito window as well.

Thank you so much! The issue is solved with a different browser outside of incognito mode, as you said. Thank you again!!!