How do I stop my website from pointing to the x10premium page?

ervabonita812

New Member
Messages
3
Reaction score
0
Points
1
I went to my domain registrar and set my nameservers to ns1.x10hosting.com and ns2.x10hosting.com

But when I visit my website, it seems to still be pointing to my premium page (which is suspended after I asked staff to cancel my premium service).
My website files are already in the ftp for the free service. So I just want the free site to come up when I visit my domain.

Why is my domain going to the premium page and not my free page?
Besides the nameservers, is there another setting I need to change?

Thank you.
 

Anna

I am just me
Staff member
Messages
11,776
Reaction score
591
Points
113
It is currently pointing to the free hosting server, at least from my end. Local DNS cache may cause you to still see it as pointed to the premium until that updates on your end.
However, you might need to send in a ticket on premium to have the domain removed from your cancelled account (since it currently appears to still exist but be suspended) to ensure it does not revert back to pointing to the premium when dns is syncing. I do believe you should still be able to access the clients area for a bit after cancelling the actual hosting.
The name severs are the same for premium and free hosting so no need to alter that.
 
Top