Resolved I cannot log in

[zhengwen]

Hi,

My user name is zhengwen and I built my academic website at x10Hosting yesterday, at

http://zhengwen.x10host.com/

You guys have provided fantastic free service, I very much appreciate it. Thanks!

However, when I tried to log in today to update my website, I cannot log in, the system says:

"
There's a Problem
Unfortunately we were not able to find your hosting account.

Your account may have been:

• Removed for inactivity; or
• Suspended and removed for a Terms violation; or
• Requested to be deleted.

The good news it that you may sign up again now.
"

I just built my website yesterday, and have never requested it to be deleted. As far as I am aware of, I did not violate a term. I am not sure what is going on and why I cannot log in. I will extremely appreciate it if any staff might have a look at this issue and kindly tell me what I need to do to log in x10hosting.

Many thanks!

Zheng

 

[joomlax1]

Hi,

My user name is zhengwen and I built my academic website at x10Hosting yesterday, at

http://zhengwen.x10host.com/

You guys have provided fantastic free service, I very much appreciate it. Thanks!

However, when I tried to log in today to update my website, I cannot log in, the system says:

"
There's a Problem
Unfortunately we were not able to find your hosting account.

Your account may have been:

• Removed for inactivity; or
• Suspended and removed for a Terms violation; or
• Requested to be deleted.

The good news it that you may sign up again now.
"

I just built my website yesterday, and have never requested it to be deleted. As far as I am aware of, I did not violate a term. I am not sure what is going on and why I cannot log in. I will extremely appreciate it if any staff might have a look at this issue and kindly tell me what I need to do to log in x10hosting.

Many thanks!

Zheng

Have you tried requesting a new password just in case it is a password problem?

 

[zhengwen]

Yes, I have tried. It is not a password problem.

 

[bdistler]

Yes, I have tried. It is not a password problem.

x10hosting is performing some maintenance on the login servers right now - see --> [ http://status.x10hosting.com/ ] for further updates

 

[Dead-i]

Hi zhengwen,

The deletion message was a mistake on our part, and was caused by the maintenance we performed on our login servers a couple of days ago. This should now be resolved. Are you now able to log in to your control panel?

Thank you,