I can't access my account

[djfoel]

I created my account in 2009 , and I used it for some time , and today I tried to access it because I need it again and i put the password that, but it was not working and also can not recover the password because I type my e-mail to retrieve the password and do not receive any email from x10hosting . I would recover my access .


Hello Dj Foel!

Thank you for signing up with x10Hosting. Your hosting account with us has been successfully created and is ready for use!

Below are your account's important details:

• Account ID - sjp2532005002
• Account Username - djfoel
• Account Domain - http://djfoel.co.cc
• Hosting Package - adfree-adfree
• Contact Email Address - djfoel@gmail.com
• cPanel Address - http://djfoel.co.cc:2082

Thanks !

 

[Dead-i]

Hi djfoel,

When was the last time you logged in to your account? We have an inactivity policy on our free hosting service, which suspends accounts after a month of inactivity.

Thank you,

 

[djfoel]

I 'm not sure , but I believe that has almost a year that I don't log in.

 

[djfoel]

I would have some way to recover my account? Or in this case I definitely miss my account?

 

[bdistler]

If your account is suspended for 30 or more days where you did not log-in to the Account Portal - you can un-suspend it from within the Account Portal (AP) - BUT if you do NOT un-suspend it within 21 days the computer (system) will terminate it and delete ALL of its files - anytime after the 21 day delay - NO backups are made

If your account has been terminated for inactivity - AND removed from the server (system) - AND your current Internet Service Provider's (ISP) IP shows a 'country code' on the current x10hosting's "Whitelist" - you can create a new account and restore any backups YOU may have

I would assume that your account was deleted - if it has been more than 50 days since you last logged in to you account (cPanel)

 

[djfoel]

Here is the problem. I believe that my country is not on the " whitelist " . That must be why I can't recover my account?

 

[bdistler]

Here is the problem. I believe that my country is not on the " whitelist "

here is a link to x10hosting's current "Whitelist" --> [ https://community.x10hosting.com/threads/country-restrictions.166022/ ]