Resolved I can't access to DirectAdmin

Status
Not open for further replies.

lacaver2

New Member
Messages
3
Reaction score
0
Points
1
I can't access to DirectAdmin, I'm using my username of FTP, my server is x13.x10hosting.com.

The url for DirectAdmin is https://x13.x10hosting.com:2222/ I guess... but I received the message "Hmm, login details do not seem to be correct. Please try again.", I can login in x10hosting without problems.

My website is http://lacavernamx.x10.mx/

Can you help me? Please.
 

garrettroyce

Community Support
Community Support
Messages
5,609
Reaction score
252
Points
63
Ok, it looks like an admin will have to help. I'll request a member of staff help you.
 

Anna

I am just me
Staff member
Messages
11,768
Reaction score
590
Points
113
Took a look, and by the looks your account got corrupted in the transfers, DirectAdmin does not fully recognize the user, although it does exist.

Sending this to head admin for re-transfer as that would be the best solution.
 

Anna

I am just me
Staff member
Messages
11,768
Reaction score
590
Points
113
I spoke briefly with head admin last night, COVID-19 have forced him to rearrange the resources a bit, leaving the free hosting fairly low down on the priority list (our paid services gets priority). Although x10 it self is not as affected but some of our vendors and customers are.

He said he'd try to get to my little list during the next 24 hours.
 

Anna

I am just me
Staff member
Messages
11,768
Reaction score
590
Points
113
The account have now been restored.
 
Status
Not open for further replies.
Top