I have forgotten my email password - How to reset?

[tia242]

Hello,

I have an email account setup in my x10.mx domain.

I have forgotten the password to my email account.

I can open the email account and check my emails but If I select Change Password in the Settings section it rejects my current password.

Other than deleting the account and starting again is there a way to reset the password?

Regards,

Mary

 

[mrburnsx]

In hosting control panel

Email Manager > Email Accounts < there is a plus button on the same row as the email account in question (click that) > change username/password

 

[tia242]

Awesome mrburnsx, that worked.

Now I am having trouble getting the email account added to Windows 10 Outlook app.

The settings I have are:

IMAP as the account type
Email account: myemailaccount@tiasgoods.x10.mx
Password: my email password
IMAP Incoming Server: mail.tiasgoods.x10.mx
Port: 993
Security: SSL / TLS (recommended)

SMTP Username: myemailaccount@tiasgoods.x10.mx
SMTP Password (Enter your SMTP password if it differs from your IMAP/POP password): Left blank
SMTP Outgoing Server: mail.tiasgoods.x10.mx
Port: 465
Secure Connection Type: SSL / TLS (recommended)

Adding the account fails stating "Something went wrong. Try again. You may need an app password."

If I click Troubleshooting it says:

{"SessionId":"1f4c402b-e6ba-cd41-833e-bffe1f56b853","Timestamp":1754666387670,"Error":"INVALIDCREDENTIALS INTERACTIONREQUIRED"}

Strange thing is I am also running the Poppeeper program which is working fine with this email account and the same settings.

If I should start a new post for this problem I can do that.

Regards,

Mary

 

[mrburnsx]

SMTP for x10Hosting is port 587, also try the STARTTLS option if available

 

[tia242]

Hello again mrburnsx,

Unfortunately SMTP port 587 with either the SSL / TLS or STARTTLS options don't work.

Regards,

Mary

 

[mrburnsx]

Upon further checking, it is a SSL problem since your SSL is only covering your domain itself and no subdomains. I would either recommend changing the set mail server to just be the domain itself or the server hostname.

 

[tia242]

Sorry mrburnsx, I do not understand your reply.

What do I need to change and how?

If I go into my Control Panel I see a section for Modify MX Records. Is that where I should be?

I see "Use this server to handle my e-mails. If not, change the MX records and uncheck this option." which is ticked.

Sorry but this is over my head.

Regards,

Mary

 

[mrburnsx]

No. Only change the IMAP Incoming Server and SMTP Outgoing Server setting to x11.x10hosting.com