Illuminated account issues

[achilleasgr]

I had bought the 5 year illuminated package some months ago. I log in to my account, and I find the websites deleted. No big deal, since I hadn't done serious work, I try to make a new website.

Upon clicking "Complete Registration" I get We have disabled registrations from your country of origin due to continued abuse.

My country of origin is Greece! And I am a paid user since before Greece was banned from x10!!!!!!!!!

Can someone just let me use my paid account????????????????????????????????????????????????????

 

[Skizzerz]

What is the email address you used for the purchase and the transaction ID? Chances are you are logging in from the wrong account.

 

[achilleasgr]

I'm logging in from achille.as@hotmail.com.

I've had only one x10hosting account since 2009.
I know my website is deleted, because when I enter the url on my browser it doesn't find anything.

 

[Skizzerz]

Can you please post or Private Message me the paypal transaction ID of your illuminated purchase? I cannot assist you until I have this information.

 

[achilleasgr]

Can you please post or Private Message me the paypal transaction ID of your illuminated purchase? I cannot assist you until I have this information.

Alright, I Private Messaged you my transaction ID

and here it is: -----------------

 

[Skizzerz]

We are currently looking into this and will update you when we have more information.

 

[Sharky]

I have removed the transaction ID from the message as this part of the forums is publicly accessible.

 

[Bryon]

Hello achilleasgr,

You should be able to access your Illuminated x10Hosting account via the account portal at this time. You may access the account portal via the email address achille.as@hotmail.com.

If you have any further issues that you need assistance with please let us know.