I've been waiting on x13.x10hosting.com for weeks as well, every time I click "Extra features --> Webmail:Roundcube" I get:
DATABASE ERROR: CONNECTION FAILED!
Unable to connect to the database!
Please contact your server-administrator.
Don't know if it's at my end or X10's end, and haven't been able to find out.
Can anyone help with the above? Trying to re-add my email account to an Outlook app as I've not had access for a couple of weeks.