[In Progress]Data missing, cant login to FTP (Server: chopin) mqdomain.x10hosting.com

[sinkillerj]

It seams I can finnially log into my cpanel now, but in its file manager my data is missing. Also I can not log into any ftp account, the username is accepted but the password is not.

 

[xav0989]

What is the exact error message you are receiving?

 

[vishal]

i just tried mqdomain.x10hosting.com and it says domain available.

 

[xav0989]

I am getting a "Cannot find server" error, but his hosting account still exists.

 

[sinkillerj]

I am able to use phpmyadmin still, my mysql databases seam intact. But thats all thats left.

Edit: This is very strange, I just checked again and my files are back, but the site still says domain available, and I still cant use ftp.

 

[xav0989]

What is the exact error message you are receiving from FTP?

 

[sinkillerj]

Response: 530 Login authentication failed

Edit: Just checked suspension report, alltho the main page says im in good standing the report page says:
suspension Feb 12 You have been suspended for high system resource usage. Accounts are suspended for usage when they are detected to have consistently high cpu usage, memory usage, or process amounts. This is an automatic suspension, you're able to unsuspend yourself immediately. Warning 1 of 3

Thats a bit impossible considering my sites been ****ed since long before then.

 

[vishal]

If you have installed any mods or scripts that access database too much will result in this type of issue.
Check your logs for details

 

[sinkillerj]

My site has been down since before then! No ones been able to even access the thing! Nothing has been running. Nor is there a unsuspend button because the home says im in good standing.

 

[xav0989]

Did you recently change cPanel password, make sure that you are logging in at ftp://chopin.x10hosting.com using your cPanel username and password.

 

[vishal]

If you have any chat scripts ,then please remove it.
You told u were suspended on Feb 12.So did you ever unsuspend yourself after that.

 

[sinkillerj]

That solves the ftp issue. I was unaware of a change. Now the only issues are the untrue suspension on the report and the domain available message instead of my content.

 

[sinkillerj]

I am not the only one with this issue, this user has a false suspension as well: http://x10hosting.com/forums/free-h...-cpanel-ftp-some-data-missing.html#post640545

 

[xav0989]

I will bring your issue to the attention of staff.

 

[Anna]

This should now be sorted, and the account back in order.
Awaiting confirmation over mail.