Resolved Is my account recoverable?

[kanascot]

For personal reasons I haven't been keeping up with my monthly logins myself in the last year or so, and have been relying on the warning emails. This isn't ideal, I know, but it's how things have been. But today I received my first one in what I now realise has been ages, and of course I got the "An error has occurred forwarding your sign in" message when I tried to access cPanel (which I know from the forums has been changed to DirectAdmin).

Is my account recoverable at all?

 

[garrettroyce]

Please read and understand this post: https://x10hosting.com/community/threads/apache-is-functioning-normally.208159/

You last login was over 360 days ago. If there is a backup, an admin will have to retrieve it. Requesting admin assistance.

 

[kanascot]

From that I gather that may be no restoring the sites - that's fine; I have all the files locally. But what should I do with my account itself since it exists but can't ever log in to a backend to start again? I presume that's something else for an admin - thank you.

 

[Anna]

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and will post back when all is sorted properly.

Ps. Had there been no backups available due to the long time since it was initially said to be cutoff, you'd have had to await signups being accepted again. The only reason the link to access backend is there for you still is due to the panel login not being cleared of the deleted accounts so restores would be as easy as possible.

 

[Anna]

Account should be restored now, can you please check if everything is working as expected?

 

[kanascot]

Unfortunately I still seem to have the cPanel link leading to the "An error has occurred forwarding your sign in" message. Thank you for the explanation! Pretty strange then that the system sent me an inactivity final warning so long after I was already purged.

 

[Anna]

Can you please try now?

 

[kanascot]

Working perfectly, thank you so much for your help and patience!