Is there a last chance?

[englis45]

My account (two of them) seem to be deleted due to inactivity. Is there any chance to get them back? One is under *REDACTED* and the other is under *REDACTED*

Thanks

 

[garrettroyce]

I removed your email addresses to prevent spam. Your accounts are:

isispere
englis45

Firstly, you may not have two free accounts.

Secondly, neither of your accounts are suspended. What may have happened is the accounts were suspended when the server was migrated and now were transferred incorrectly.

My recommendation is to pick one of them that you would like to have restored and post it here. I will request one will be restored and the other deleted, but it is not my decision if both should be deleted for breaking the terms of service, which would be the standard approach.

@Anna can you please determine if one of these accounts would be OK to restore?

 

[Anna]

The account isispere is not deleted. Any support requests for it needs to come from the linked forum account (which is artesx12, pass should be the same as for the panel on that account)

I see there's an http error 500 on it, often that has turned out to be due to wrong php version (all accounts are on 7.2 after migrations, but some older scripts may require a roll back to 5.6)

 

[Anna]

The account englis45 isn't deleted either, I can see it still existing properly on the server.

Same advice as above goes for the http error.

 

[englis45]

One account is under my wife's email and the other under mine. I am the administrator of both accounts as my wife has quite less knowledge in Moodle than I do. My wife's account seems to be working fine (isisperez.x10.mx) My domain (englishtime.x10.mx) seems to have a database problem. Somehow the database was deleted. Is there any backup of that?

 

[Anna]

I have taken a fresh backup of the database from the old server and placed it in the root of your account.

 

[garrettroyce]

@englis45 does this resolve your issue?

 

[garrettroyce]

@englis45 I'm closing this thread due to inactivity. Please open a new thread if you need any further support. Thank you.