It's been very annoying

[eliberiomartingarcia94]

It's been very annoying to create a new post to be able to answer you because your staff are closing any thread when they want. At least you are not going to ban my IP address because I'm using my job network so if you ban this IP, you are going to ban other people in my office who use the same network and who have x10hosting accounts (and I know more than one that have x10hosting accounts because I recomended it). So lets continue:

1. Hi, I know I should not post about a suspension, but when a suspension decision is marked as final, you don't allow to reply it even if it is not true what you have said: You have said that I have a video hosting site and this is not true. I used a script based on a hosting video site script, but I modified it so nobody can upload a video, and only I can upload images to use as my own personal gallery. The ToS says:
   • Personal Image and Video Galleries: Personal galleries are limited to 1 GB of disk space for images and videos.
   So I'm not violating the ToS anyway. Your support representative has maked a mistake, probably because he has seen the base of the script (I use the same name, the database prefix, and even the index.html provided, but I changed the inner modules) and he thinked that I'm using the script as it cames, without modifying it, so he thinked that I had a video hosting site. In addition, I have a few videos in my site, because I have uploaded it by ftp. Not even me were able to upload videos from my site (try if you want, I guess you have a backup of the site, I can said you my username and password), and the videos uploaded had a valid reason(following the ToS) to be there.
   
   So sumarizing: My account suspenssion is not fair. I'm following the ToS: http://x10hosting.com/terms and even knowing that ToS says: "x10Hosting reserves the right to cancel any service provided at any time.", You are cancelling my account without a valid reason. You could say what I said before and cancel my service because you want, but it'll continue being unfair.
   
   I hope you review the problem. I don't need an apologise, I don't need you to said me that you were wrong. I don't even care if you erase this post to avoid people reading about this mistake but silently you give me my page back. I only want to recover a page that I have had for a long time where I have not violate the ToS.
   eliberiomartingarcia94, Today at 9:42 AMReport
   #1
2. 
   LivewireAbuse Compliance OfficerStaff Member
   New
   
   As a courtesy a second investigation was processed; I was able to temporarily unsuspend the account and confirm that any user is able to create an account, verify it by email, and then upload images to the site. This would constitute image file hosting on its own and would be a valid suspension, regardless of whether video uploads worked or not. Normally, video uploads wouldn't work due to the FFMPEG requirement (which is not installed on free due to resource usage concerns), however I do see that you attempted to install it yourself, which is where confusion would have originated as to it being used to host videos.
   
   Regardless of whether videos actually worked or not however, the site is indeed allowing users to register and upload their own images, which is considered file hosting. As such, we won't be able to lift the suspension.​
3. ________________________________________________________________​

Well, first of all, Thank you for your courtesy.
Now:

What?! You should not be able to create an account, I set the configuration to: first, ask me every time one people try to create an account to be able to not avoid it. And second, I tried to block any IP but mine (I tried, but I think this doesn't work fine), so It's very starge that you are able to do that. The only way I can imagine that it is possible is that when I updated it, settings was reset (without notifying me) so this should be a security fail that I should fix, not a real reason to suspend me, It'll be better saying: "Hey, you have a security breach" than "I'm god and you are going to leave heaven for ever". But whatever, If a user would have tried to create an account, and he had managed to do that, I have had closed the account the same day and I have had erased the photos (and then, I have realised the security breach and I have fixed it, or ereased the software), so even if this software would have allowed me to use it as file hosting, I have not make my web a file hosting account, so as in ToS doesn't said nothing about software that MAY be used to file sharing. The ToS says, literally:

• File Storage: Accounts are not to be used for file storage, your account will be permenantly suspended if found to be breaking this rule. Downloads are only allowed on your x10Hosting account if they have to do directly with your website. e.g. you developed custom software and are selling it or giving it away. Accounts may not be used for mirrors, game file hosting, or any other type of file hosting not specified here.

And, the account wasn't being used for file storage. I think, I have make clear that I have not broken the ToS with images with this. If you don't agree, anwser me and please, don't close the threat so I can answer you again(and please, if you really think I'm broking ToS ,tell me what precise line of ToS I'm broking, because the above line is the only one who could reference this topic and as I have cleared, my account is(was) not being used as file hosting even if with that security breach it could be possible to be used like that).
After that, I'll have to explain that I have not try to install ffmepe myself, I have uploaded a missfunctional copy of ffmpeg to redirect the page attempts to use it to this missfunctional copy in case you, in future, decides to install ffmpeg for free users (In fact I know of one of my workmates that is thinking on asking you to install it because he needs to show a mpg video like demo of his application, but he is thinking about trying with html5 and another file type..). Whatever, If you have installed this, My page still won't work due to this missfunctional ffmpeg. I know about Server Side Installation, I would never have tried to install some functionality from my limited account, because I know it is not going to work. However, this is not the only modification I made to avoid videos to be uploaded.

Although I have work a lot to ensure that my webpage could use this software without broking any ToS, I don't care to remove it in order to get my account back, and, knowing that I need an image gallery, I'd even ask you who gallery could you advice me to be clear to not being broking any ToS.

I'm really fighting to recover my page, not only because I rely on the subdomain I had (that is very important too ) , but because I have work a lot to ensure to not being breaking the ToS that It hurts to me that you have suspended me saying that I have broken them. I could have spent the time I have spent modifying this software in any other thing, and now I'll have had the same result. I'll swear, If you have mailed me saying that you have closed my account because you need disk space and as ToS says that:
"x10Hosting reserves the right to cancel any service provided at any time.", I have nothing to do, and it would have been less hurting. But this is like Why?, Why have I waste all this time trying to make it legal?, to follow the ToS?

 

[leafypiggy]

As we're apparently now just throwing sections of our terms of service at each other.. here you go:

1. Server Usage
Personal accounts are to be used by the primary owner only. Personal account holders are not permitted to resell, store or give away web-hosting services of their website to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner's web site.

As were the other two answers, our decision here is final.

 

[eliberiomartingarcia94]

Hi,

We are not just throwing sections of ToS at each other, I paste the ToS to enlight why I'm not breaking it. And maybe I'm just not understanding this right (english is not my mother language) but I understand there that you are trying to say me that i have breaking the ToS because due to a security breach (that has made possible to create a user account in my page [because I swear that I changed the settings to avoid it] and upload files), you are considering this as that I have give away web-hosting services to other parties? Well, I hope to be wrong beacuse:

One: No one until today has had access to the web, so when the web was under my control, even having this security breach, There has not been given any web hosting services to anyone (Today, Livewire has granted these access exploiting this breach, but the web wasn't under my control so I'm not resposible of that).

Two: As I clarified before, this is a security breach. I made a lot of job in settings to avoid people to be able to register, and it was a little failure, updating the software to avoid other vulnerabilities where settings should be reset. Yes, I should have checked it, but I didn't think it could happen, I had a mistake, if I had checked it, it wasn't happening, but I don't think you should suspend my account for a little mistake (ok, it's a little mistake with hugh potentially consequences, but the page, where it was under my control, only allowed to broke the ToS it hasn't really broken it, because it has not granted anyone that access so it has not been given any web hosting service).

Three; I can assure you that more than 50% of people with an account on x10hosting has software that potentially would allow anyone with enough knowledge to upload, not only images, but even executable files.
For example. Wordpress. It has been found a vulnerability that is not still fixed that allow to take control of the system easily. For instance the Livewire personal webpage is susceptible to this exploit even knowing that has been well hardened(I don't know if it is hosted here, it is only an example).
Are you going to suspend this more than a half of your clients for this breach of security that potentially allows to anyone to get web hosting services? If they are not responsible enough for being informed on security issues with their modules after they have installed it, why am I responsible for this. More even knowing that I installed it through the softaculous autoinstaller that you provide us, then I modified it to be more legal, but you provided me this software, and like me, a lot of people would have had installed it, but I'm sure that no one of them have tried to modified it to not allow other people to enter. And I'll bet you that less than a half has started following securities issues on this software to be able to update it if it appears a vulnerabiity. And of course, How many people with Wordpress, or any other dangerous software has shutted it down personally now that it has known vulnerabilities?I guess than less than 1%.
Because I guess that I could run a spider to obtain every subdomain.x10.bz and then, even only using armitage, I'm sure that I could find ways to upload what I want in more than 50% of your clients. Or it's more, even only using nmap, I'm sure that I would have found more than 10% of them that grant me access. And, of course, viewing them manually, I'd have found more than 100 websites where I could upload images or videos because webmaster is really trying to broke intentionaly the ToS. So, please, said me why these people are different from me (except the part that I have been everytime trying to respect the ToS). Don't worry, I'm not going to attack your clients, but I'm sure that it is like I have exposed it.

It's more. These ToS section doesn't establish the punishment on this point. It says that "x10Hosting reserves the right to refuse service and/or access to its servers to anyone." but it's not like the others points where it says clearly that " account will be permenantly suspended". So, if you really want and you are really conviced that I have broken the ToS (which I have not broken), you could punish me in another way, like "suspended for a week", "reduced disk quota", "no DB allowed", or even "from now on, your page should be in black and white" or "we are going to put adds in your web".

I'm not sure why are you so focused in remain the suspension (moreover with the "As were the other two answers, our decision here is final." ). It's like if you could not rovoke a sentence of a partner. But I have demonstated you (and everyone who have read the post), with really solid arguments that I have not broken any ToS, so, instead of searching a way to suspend me whatever I said, why you don't even try to think about what I have said? like: "what if that luser were right?".

 

[Livewire]

Since this is going nowhere fast allow me to make this as crystal clear as I can.

1: Clipbucket's designed and intended purpose is to act as a video uploading/sharing system similar to how Youtube works, with all users able to upload videos/images to the site. That is basically the definition of file hosting, which is why it's software we don't allow.

2: I've done some more digging; the only install that Softaculous seems to think you have is under a folder named "clip" which doesn't exist. If you go under the My Installations section in Softaculous, it actually says "No installations exist." The version that's installed looks to be one extracted from the file AVPTube.zip, which was not part of Softaculous and wouldn't have been provided by us as such.

3: Yes, sites such as ones running Wordpress can potentially be compromised, allowing a third-party to put content on the site without the user's knowledge. I honestly do not understand why you bring this up however, as that's a compromise, and is not the intended function of the site, ergo it was not the user's direct intention to allow this. In this situation we do still hold the user responsible, however if it was not the intended function of the software to allow the third-party content to be uploaded, a separate procedure is followed. With Clipbucket's intended purpose being to allow third-party's to upload content, this doesn't apply here.

We've done as much as we can to explain the decision to you. At this point the suspension stands, and this topic is being closed again. Further topics on this matter will be closed with posting privileges revoked.