Just a quick note about the current ticket status

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Anna

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We currently have a higher number of tickets then normally, due to the migrations, which does make the response times a bit longer then ideal.

Also bear in mind it is the vacation time of the year, so some of the voluntary staff group is not currently available.

We do aim on replying tickets within 24 hours though.

Also just a reminder, adding a reply to your ticket sets the time stamp to the time of reply, and we always check tickets in order of last reply time which means what you just achieved was bump it to the bottom of the ticket list.
 
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