locked out

[pegngary84]

Why has my account been suspended?

 

[Gouri]

Why has my account been suspended?

Your account is not suspended at the moment.

 

[pegngary84]

That is the message I get when I load the site and the WP admin panel as well. I tried it on another computer with same result. No message under Hosting Account Panel. :frown:

---------- Post added at 10:48 AM ---------- Previous post was at 10:46 AM ----------

"Your account has been suspended by x10Hosting's administration. More information regarding this may be viewed under the account management system on x10Hosting.com"

I am logging in from Spain. I was in Panama previously. Would not think this would cause an alert on your end.

---------- Post added at 12:05 PM ---------- Previous post was at 10:48 AM ----------

Nothing in Account Suspension History

---------- Post added at 03:40 PM ---------- Previous post was at 12:05 PM ----------

Still suspended. I tried to upload a video yesterday. Would that do it, I wonder? Also why is the site suspended and no reason given? Seems odd.

 

[Gouri]

That is the message I get when I load the site and the WP admin panel as well. I tried it on another computer with same result. No message under Hosting Account Panel. :frown:

---------- Post added at 10:48 AM ---------- Previous post was at 10:46 AM ----------

"Your account has been suspended by x10Hosting's administration. More information regarding this may be viewed under the account management system on x10Hosting.com"

I am logging in from Spain. I was in Panama previously. Would not think this would cause an alert on your end.

---------- Post added at 12:05 PM ---------- Previous post was at 10:48 AM ----------

Nothing in Account Suspension History

---------- Post added at 03:40 PM ---------- Previous post was at 12:05 PM ----------

Still suspended. I tried to upload a video yesterday. Would that do it, I wonder? Also why is the site suspended and no reason given? Seems odd.

Flush dns, Clear browser cache and try again. I don't see any suspension on your account.

can you tell me your domain name or cpanel username you are trying.

 

[pegngary84]

http://panamapg.x10.mx/
: http://x10hosting.com/control


Flushed DNS. Also same problem on our other computer so it is not mine. Could be router? I share with the next door neighbor (he knows about it, I pay him) so I could ask him to reboot.

Also same result with both firefox and google chrome. I use Ubuntu 10.10 and the other computer Windows 7, same result.

Thanks for your help.

gary

 

[vishal]

http://panamapg.x10.mx/
: http://x10hosting.com/control


Flushed DNS. Also same problem on our other computer so it is not mine. Could be router? I share with the next door neighbor (he knows about it, I pay him) so I could ask him to reboot.

Also same result with both firefox and google chrome. I use Ubuntu 10.10 and the other computer Windows 7, same result.

Thanks for your help.

gary

The domain panamapg.x10.mx is linked to another forum account.I had un suspended it.

 

[pegngary84]

Now i get another error message:


Warning: require_once(/home/panamapg/public_html/wp-content/plugins/nextgen-gallery/lib/core.php) [function.require-once]: failed to open stream: No such file or directory in /home/panamapg/public_html/wp-content/plugins/nextgen-gallery/nggallery.php on line 280

Fatal error: require_once() [function.require]: Failed opening required '/home/panamapg/public_html/wp-content/plugins/nextgen-gallery/lib/core.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/panamapg/public_html/wp-content/plugins/nextgen-gallery/nggallery.php on line 280

 

[Gouri]

Now i get another error message:


Warning: require_once(/home/panamapg/public_html/wp-content/plugins/nextgen-gallery/lib/core.php) [function.require-once]: failed to open stream: No such file or directory in /home/panamapg/public_html/wp-content/plugins/nextgen-gallery/nggallery.php on line 280

Fatal error: require_once() [function.require]: Failed opening required '/home/panamapg/public_html/wp-content/plugins/nextgen-gallery/lib/core.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/panamapg/public_html/wp-content/plugins/nextgen-gallery/nggallery.php on line 280

It seems the nextgen-gallery plugin is not installed properly.

Check out.

 

[pegngary84]

I can not get in there via word press to reinstall it. I was updating nextgen and other programs. I can get it to via Filezilla and delete it. Should I do that? Or I could do it via Control Panel.

 

[Gouri]

I can not get in there via word press to reinstall it. I was updating nextgen and other programs. I can get it to via Filezilla and delete it. Should I do that? Or I could do it via Control Panel.

Take backup first and try to delete and re install

 

[pegngary84]

Deleted using filezilla. Made back up to my disk. Also I remember updating word press the other day. Still can not load website or get into to reinstall.

---------- Post added at 04:45 PM ---------- Previous post was at 03:31 PM ----------

Any other suggestions? Only thing I can think of is reinstalling word press.

 

[pegngary84]

You stated, "Take backup first and try to delete and re install." Were you referring to Wordpress or just Nextgen. I am still unable to get into my site. I removed Nextgen. I do not know what else to do. Please help. thanks, gary

---------- Post added at 06:30 PM ---------- Previous post was at 08:35 AM ----------

This is not good customer service.

 

[Gouri]

You stated, "Take backup first and try to delete and re install." Were you referring to Wordpress or just Nextgen. I am still unable to get into my site. I removed Nextgen. I do not know what else to do. Please help. thanks, gary

---------- Post added at 06:30 PM ---------- Previous post was at 08:35 AM ----------

This is not good customer service.

I mean take backup of entire site, and re install.

 

[pegngary84]

I uninstalled Wp from Fantastico and upon reinstall it said I had wp admin, wp content etc. So I deleted them using FTP (Filezilla). No better. I went to CPanel Filemanager and it listed WP files. They will not delete from there, I get a script error message or the files regenerate. Searching for this problem, I find multiple answers but none seem to apply. Is there something you need to do on your end?

---------- Post added at 01:39 PM ---------- Previous post was at 08:07 AM ----------

Looks like it i a permission issue, I can not delete WP files from CPanel. Also there are a lot of files called Junk which I can not delete either. They are word press files too.

 

[Anna]

I have reset the permissions on the folders, you should be able to delete any you do not wish to keep now.

 

[pegngary84]

Thanks, Ana. Fantastico installed WP after I deleted the files named Junk. But I still get an error messageÑ Warning: require(/home/panamapg/public_html/wp-includes/load.php) [function.require]: failed to open stream: No such file or directory in /home/panamapg/public_html/wp-settings.php on line 19

Fatal error: require() [function.require]: Failed opening required '/home/panamapg/public_html/wp-includes/load.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/panamapg/public_html/wp-settings.php on line 19

I do not know how to fix this error. I googled and got some results but none that seemed to apply, except maybe changing the permissions back. The message seems to say to add /usr/lib etc on line 19 but I do not know how to count the lines, lots of them are commented out. Can you help with this? Thanks.

 

[Anna]

I have replaced the load.php that came with the fantastio install with a fresh one from the wordpress.org package matching the version fantastico installs. Could you please check if that helped?

Serverside, there's nothing that should be causing it, the file exists, the permissions are right.

 

[pegngary84]

No, still locked out

Warning: require(/home/panamapg/public_html/wp-includes/load.php) [function.require]: failed to open stream: No such file or directory in /home/panamapg/public_html/wp-settings.php on line 19

Fatal error: require() [function.require]: Failed opening required '/home/panamapg/public_html/wp-includes/load.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/panamapg/public_html/wp-settings.php on line 19

 

[Gouri]

No, still locked out

Warning: require(/home/panamapg/public_html/wp-includes/load.php) [function.require]: failed to open stream: No such file or directory in /home/panamapg/public_html/wp-settings.php on line 19

Fatal error: require() [function.require]: Failed opening required '/home/panamapg/public_html/wp-includes/load.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/panamapg/public_html/wp-settings.php on line 19

First of all post the questions using the username pegngaryubuntu43

Then try to re install the wordpress from scratch.

 

[pegngary84]

Fantastico said it un-installed WP but the files remained. Further I can not delete them. Apparently you reset the permissions.

I can not post to this thread as pegngaryubuntu43. I got a message saying so when I tried, saying I do not have permission. Not sure why you would want that anyway.

Thanks for your assistance.