Logging into CPanel

[murano]

I cannot log into CPanel and have not been able to do so for some weeks.
I would appreciate if something could be done about it.
Thanks.

 

[Gouri]

I cannot log into CPanel and have not been able to do so for some weeks.
I would appreciate if something could be done about it.
Thanks.

What is the error you are getting while login?

 

[murano]

What is the error you are getting while login?

It's 'Login attempt failed'. The username and password are both correct.

This message is there even before I try to enter the username and password for CPanel and when I try to enter the username and password in the fields, it then returns the same message again. Hope this makes sense...

 

[stpvoice]

What is your site?

 

[murano]

The site is not a problem it has always been accessible. It's just access to CPanel that is the problem, which means I cannot upload or delete files in the account space for updating the web site.

 

[lemon-tree]

Where are you trying to login to cPanel? You should be using https://chopin.x10hosting.com:2083 or http://murano.x10hosting.com:2082 , if they are not working then try logging into the account panel and change your password.

 

[murano]

Where are you trying to login to cPanel? You should be using https://chopin.x10hosting.com:2083 or http://murano.x10hosting.com:2082 , if they are not working then try logging into the account panel and change your password.

These two URLs did not let me in, but I have now changed the password and I was able to get into CPanel. Many thanks for the help, much appreciated. Hopefully it will not happen again and if it does, I will try to change the password again.

---------- Post added at 08:24 PM ---------- Previous post was at 08:20 PM ----------

Thanks to all for your time.