Hi,At x10hosting for our free services we have always maintained and had a rule under our TOS that stated only one account was allowed per user. For us to be able to offer the quality service for free we must enforce this rule to prevent our resources from being depleted and to have the space required to always allow new users being able to join.
We have also acknowledged that in the past ~1 year we have not enforced this as strictly as we have in the past. However, with our latest update we are now strictly enforced this rule again and will be doing so going forward.
Since we have not enforced this rule as mentioned we are still allowing our users to have access to one of their existing accounts.
Please reply to this thread post using the following guidelines to request access to one single existing accounts :
-You must request access to the hosting account from the forum name attached to that account. If you do not remember your forum name or account you can use our forum forgot password feature using the same email attached to your hosting / clients dashboard account
-Domain name on the account you wish to keep.
DO NOT publicly post email addresses, IP's etc.
Please note that this access will be reviewed for all content on each multi-account to make sure they abide by our TOS and AUP. If any of the accounts listed under the users IP has been found to break any of our TOS or AUP no account access will be allowed at this time.
Also note that your access to this account may take a few days to be processed.
I have several accounts on the free hosing that I am now no longer able to access. I would like to purchase a 2 year plan to the Premium Hosting and have these domains migrated over to the new plan. I have wanted to do this for some time now but I have never been able to get through to support for help with the migration. I always only get a voicemail and have left several messages with no response
I have access to all of the related emails and forum accounts and am posting this message one time from each of the accounts. I believe each account has just one domain attached to it except for the last one which has 2.
If possible I would like for a private message to go over the details and payment please.