My account is still suspended, can't acess cPanel

[nelzon]

Hello!

My account is still suspended after day 16 or 17 and I requested a unsuspension but so far I've not been unsuspended.

Also I can't receive emails on my domain cause of this.
I can't acess my cPanel either.

What might be going on?

my domain is: nelsonfnascimento.com

Would really need an urgent reply, I'm waiting for university emails, I don't wanna lose something important, can you please help me?

Regards,
Nelzon

---------- Post added at 10:54 AM ---------- Previous post was at 10:02 AM ----------

My username is "nelzon"

---------- Post added at 11:09 AM ---------- Previous post was at 10:54 AM ----------

More aditional information: When I try to login to my cPanel the error "Login Attempt Failed!" shows up.

---------- Post added at 11:50 AM ---------- Previous post was at 11:09 AM ----------

Please, can someone help me? I have got emails from University waiting and I might lose opportunities cause of this, please can someone awnser me? I'm a little desperate here...

 

[Jarryd]

Hello Nelzon,

I have restored your account now. Please let us know if its all good.

 

[nelzon]

Yes, It's all working now! Thanks!

But in my account info: https://x10hosting.com/control/?hosting there is still info of "Suspended"

 

[Jarryd]

Hello, that is due to the backend system not being updated. It should all be updated tomorrow. Your account should not be suspended (even though it says it). Are you having issues accessing it at all?

 

[nelzon]

I have no issues at the moment!
Thanks for solving this for me. You may now close this ticket (thread).

 

[Jarryd]

Hello nelzon,

You're welcome. If you feel you require any more support please open a new support ticket.

Thanks for sticking by x10hosting during this rough time!