My account keeps getting Suspended in prime account

[booters62]

I just purchased this dsegraphicsx10.mx
When I login I can only get to my free hosting site at dsegraphic.element.com

My account keeps getting Suspended

Can you give me the right link or login page or fix this?





--------------------------- Original Message ----------------------------
Subject: Receipt for Your Payment to x10Hosting
From: "service@paypal.com" <service@paypal.com>
Date: Thu, February 17, 2011 6:34 pm
To: "Debbie Engel" <booters@metalink.net>
--------------------------------------------------------------------------

Feb 17, 2011 15:34:40 PST | Transaction ID: 21A059317J2261631


Hello D E
You sent a payment of $6.95 USD to x10Hosting (support@x10hosting.com)

It may take a few moments for this transaction to appear in your account.

----------------------------------------------------------------

Merchant:
x10Hosting
support@x10hosting.com



Instructions to merchant:
You haven't entered any instructions.


-----------------------------------
Purchase Details
-----------------------------------

Description: x10Hosting, LLC - Invoice #19859
Unit price: $6.95 USD
Qty: 1
Amount: $6.95 USD


Subtotal: $6.95 USD






Total: $6.95 USD

Payment: $6.95 USD
Payment sent to: support@x10hosting.com



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[Livewire]

There's no Prime Membership that costs 6.95 (max is 4.95 for a year); did you by Premium hosting by chance?

If so that's completely separate from the free service.

 

[booters62]

Dont just unsuspend my account.
IT happens everytime Im adding my catergorys in Magento.
Im about ready to just ask for my money back. I emailed support hours ago and nothing I am a paying customer reported this at Today 07:26 pm its now 2:30 am

---------- Post added at 07:39 AM ---------- Previous post was at 07:38 AM ----------

There's no Prime Membership that costs 6.95 (max is 4.95 for a year); did you by Premium hosting by chance?

If so that's completely separate from the free service.

you tell me. you got the invoice I got

---------- Post added at 07:41 AM ---------- Previous post was at 07:39 AM ----------

I ordered what was offered of the x10 website I cant access anything but my free site.

 

[Livewire]

I didn't receive an invoice as I have zero access to any paid systems. All I know is I checked the Paid Subscriptions section on the forums - Prime Membership does not have an option that costs 6.95, and neither does Illuminated.

The one that -does- have 6.95 is on x10premium.com, which -is- linked off of the x10hosting.com front page. Where did you go? I just want to confirm you did indeed hit Premium because if you did that explains a lot; if you didn't, then we need to figure out where you ended up that you found a payment option for 6.95 as there isn't one for the forums.

Assuming it -was- premium you should get an email or two with login information to the premium servers as that's separated from free - premium won't change anything on the free account at all.

 

[booters62]

went here
http://x10hosting.com/
took me here
http://x10hosting.com/free-hosting-signup
Really ya got my envoice number and everything

 

[Livewire]

And once again I do NOT have access to the paid system.

The only thing I can see on that page that could possibly get you to a 6.95 payment is NOT the free-hosting-signup, but the Premium Hosting link in the top, which takes you to x10premium, where a 1 month premium hosting pack is 6.95/month. Nothing else on that page links to anywhere that'd require payment, and the signup for free hosting doesn't require payment either.


I'm just doing my part to try and help get to the bottom of the issue, but so far the only place I can figure that you got to a 6.95 payment was via the premium hosting link.

 

[booters62]

went here
http://x10hosting.com/
took me here
http://x10hosting.com/free-hosting-signup
Really ya got my invoice number and everything

Only reason I bought the hosting was so I could use magento
I cant login to the site I paid for dsegrahicsx10.mx

my login was Woobee1968
and my password was NUKEDOMG.
my phone conformation no was 2142
x10Hosting, LLC - Invoice #19859
You sent a payment of $6.95 USD to x10Hosting (support@x10hosting.com)

see none of it matters if it Doesnt work
I really did Purchase this off the x10 website

I just cant use it because none of the login/passwords that I set the paid site up with work.
Im very fustrated

 

[Livewire]

Nuked the password because this -is- a public forum. There's no reason for that to be posted.

In any case, the only question I can think of at this point - is your paypal account verified? If not the payment might've been sent as an e-check and those take longer to actually be received by the person you pay.

Other than that, at this point about all I can do is to recommend waiting for the customer service reply because everything I'm reading points to it being Premium Hosting and not an addon to the free account - if that's the case, that'd explain why the free account would keep getting suspended.

 

[booters62]

Nuked the password because this -is- a public forum. There's no reason for that to be posted.

In any case, the only question I can think of at this point - is your paypal account verified? If not the payment might've been sent as an e-check and those take longer to actually be received by the person you pay.

Other than that, at this point about all I can do is to recommend waiting for the customer service reply because everything I'm reading points to it being Premium Hosting and not an addon to the free account - if that's the case, that'd explain why the free account would keep getting suspended.

I sent it to customer service at before 8pm all most 4 am now
its still suspended the passwords and what not dont mean anything now.
Thanks for you help

 

[Anna]

Accounts are not automatically transferred to premium hosting. To get it transferred you need to open a ticket in the clients area (Premium Hosting support system). Make sure to include the cpanel username of the free account. Premium is on a different server, in a completely different system.

Not all staff members actually can access the support email directly, which is why sending an email requesting support never works very well.

 

[booters62]

Accounts are not automatically transferred to premium hosting. To get it transferred you need to open a ticket in the clients area (Premium Hosting support system). Make sure to include the cpanel username of the free account. Premium is on a different server, in a completely different system.

Not all staff members actually can access the support email directly, which is why sending an email requesting support never works very well.

It tells me my Emails not valid
booters@metalink.net
No client account was found with the email address you entered

 

[Anna]

Are you trying to log in at http://clients.x10hosting.com?

That is the only place you will be able to administrate your premium account.

 

[booters62]

yes http://clients.x10hosting.com

booters@metalink.net

No client account was found with the email address you entered

---------- Post added at 11:00 PM ---------- Previous post was at 10:37 PM ----------

Oh and my free account is still Suspended.
My paid account
tells me my email still has
No client account was found with the email address you entered

Day two you guys are killing me here!

---------- Post added at 11:01 PM ---------- Previous post was at 11:00 PM ----------

Oh and my free account is still Suspended.

My paid account
tells me my email still has
No client account was found with the email address you entered

Day two you guys are killing me here!

 

[Anna]

I have found out why, your email is listed as booteres@metalink.net for your premium hosting account.

 

[booters62]

thanks Anna!