My site says"Apache is functioning normally"

[authorge]

My site is http://authorgeorgelunsford.x10host.com/

I can't get to my site and when i try to log and select "open cpanel" I get the following:
Please standby while transfer you to your web hosting account.
An error has occurred forwarding your sign in.Retry

Can someone help get this fixed please?

 

[authorge]

@Anna Hi Anna, can you help me with this please? Thanks

 

[Anna]

I had to hand your case over to the admin, as it would appear that there was no backup package on the new server, so he'll have to grab it from the old one. I do lack access to those unfortunately.

 

[authorge]

Thank you Anna. Do you have any idea how long this will take as I was needing to update the site?

 

[authorge]

Good Morning,

Any update on this? If I could get at least into my site, then I could just upload my files again. Please help!

 

[Anna]

I have once again asked the head admin to transfer the proper package to me, currently there is no account/site on the new server.

I expect him to be online in the next couple hours (he's in a different timezone from me) so I'll have a word with him again if he doesn't sort it. It is possible I could set up an new, empty, account though if you have everything you need to restore yourself.

 

[Anna]

Your account should now be back to fully operational.

 

[authorge]

Thanks Anna for all your help. It is truly appreciated.