My website is not loading

[shinodjmc97]

Hi,
My website is not loading. I think my website url is shinod.x10.mx. Whenever I try shinod.x10.mx it goes to x10 hosting website not found or website specified does not exist page. I can access my account and cpanel. Please help me to solve this.

Thanking you,

Shinod

 

[Derek]

Hello, your account needs to be manually restored.

 

[shinodjmc97]

Hello, your account needs to be manually restored.

Hi,

Thank u for your sudden reply. But I don't know to restore it. Can you please help me for that.

Thankfully,

Shinod

 

[descalzo]

An Account Manager or higher has to do it for you.
They are working from the oldest posts to the newest.
They should get to your request within 24 hours.
Please be patient. Bumping this thread will actually delay your site's recovery.

 

[Jarryd]

Hello, i am going to escalate your ticket as a CPmove file doesn't seem to exist for your account. An admin will need to get your backup from our backup server instead.