Need my webhosting account reset

[source17]

okay so heres what happend. I finished my website at 1 in the morning and published it. Great, but I accedently selected for it to publish on top of all of my folders, so public_html is gone and all that other stuff. Is there any way I can recover what was on that server? I had a decent web store already setup and would hate to hear that I would have to start all over again...... Any help would be appreicated.

Thanks,

source17 (devin)

 

[Anna]

you should be able to use the r1 soft backup function to get your stuff back. r1 soft is found in your cPanel, make sure to use the server address as host.

 

[source17]

you should be able to use the r1 soft backup function to get your stuff back. r1 soft is found in your cPanel, make sure to use the server address as host.

Thanks for the quick response! however, it keeps telling me


Internal Error:
Could not get inode number for path

any help is greatly appreciated

 

[Anna]

I will escalate this so an administrator of higher rank can take a look in case there's a problem with the connection to backup server.