New disk quota limit

[Team]

Hi!
I had a account with no disk limit. But a couple of days ago my disk got a disk quota of 512 mb.
But I need more...
What do I have to do to have a higher disk quota?

Thank you.

 

[descalzo]

http://community.x10hosting.com/thr...-unlimited-disk-quota-learn-more-here.173837/

I do not see a free hosting account linked to this Forum account. The request will have to come from the Forum account that is linked to the Free Hosting Account.

 

[Team]

Ok. Thanks!

 

[Anna]

To qualify for unlimited diskspace you need to meet these requirements:

• You need to be using at least 50% of your disk space;
• Your account needs to be in good standing (no current suspension);
• You need to have a valid website that follows our Terms of Service; and,
• Your account needs to be at least 7 days old.

There's currently no working website on your account, you also do not already use up at least 50% of the allotted diskspace which means that you are not currently eligible for the upgrade to unlimited (and should not have had that prior either unless you actually requested it and at that time had a working website).

Currently your account would in fact violate ToS for not having a valid website up, which you need to have within 7 days of the account being created. See under section 7. Inactivity of the ToS

 

[Team]

I had a website. But with this new limit on my disk, I saw that I my files were exceeding the disk quota, so I remove all my files (dumb thing to do)
Now I am recreating my website.
Could you explain me one thing: Why I had unlimited disk and now I only have 512 MB of disk?

 

[essellar]

You should never have had an unmetered account from the start; it seems that there was a configuration error in the new account creation script for a short time that accidentally allowed a few users more space than they would normally have been entitled to without an upgrade request.

 

[Team]

So... I don't know how, but now I have 1024 MB. So I don't need any more an unlimited upgrade.
Thank you so much for all!
Excellent support x10Hosting!