Why do you ask questions like this constantly? Common sense would suggest that if we know what the problem is we're obviously working on it. I don't identify a problem then say hmm, in 4 hours it will be fixed. Don't you think if I knew exactly when it would be fixed I would let everyone know? Please think before asking these questions.
I got to admit that have me a little chuckle. Us asking questions is only taking time away from them that they could be working on the server. I think its good its taking a while because if they do it right the first time it prevents future issues