they should rephrase that section to be honest as i can
see why people might get confused by it and assume they
can get backups from x10hosting of their websites,
where it actually tries to encourage the customers to do
their own backups.
Seems that when I click "File and Directory Restoration" it reports the Administrator has failed to do something making the service unavailable.
When I click "RC1Soft Restore Backups" it never redirects to the website, making that service unavailable.
So, when all else fails do it yourself: Here's how:
Manual Backup of Files
Enter cPanel and browse to
File Manager.
Choose the Home Directory.
Choose
Select All in the top Menu.
Click on the
Compress button in the top Menu
Choose a name for the compressed file and the compression type and click Compress.
When completed the compressed file will appear in the Home Directory.
Either double-click the file or right click --> Download
Go to the downloads folder in your Browser.
To restore this backup, upload it to your account and extract the files.
Manual Backup of Databases
Enter cPanel and browse to
phpMyAdmin.
Select the database you want to backup from the left sidebar.
Browse to the
Export tab.
Leaving all options on default is best.
Scroll down the
Save as File and make sure the box is checked.
Choose
gzipped for Compression and select a name for the database.
If you want the format
DATE DATABASES-NAME then enter the following (Case Sensitive):
%m-%d-%Y - __DB__
Click Go and the database backup will be created.
Use the
Import tab to restore the backup.
Regards,
Pintwin173